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At Scorp9, we specialize in rendering world class business process outsourcing services. Being a recently established company, Scorp has readily become popular only due to its par excellence BPO non voice&voice services. We meet and surpass client’s expectation by offering bpo services with the help of a team of deft professionals. Our 24X7 service and support enable us to be competitive in today’s complex industrial era. In addition to this, our state of the art infrastructure is the mainstay of our success that equip us to handle every process of business quite competitively.
Knowledge Process Outsourcing
Scorp9 helps you to face a number of challenges in the Knowledge Process Outsourcing domain compared to traditional business process outsourcing. Our knowledge process services support value-added business critical functions and offer experienced services and resources for diverse industry sectors worldwide.
We help you make the right decisions at the right time delivering business solutions and expert advice through our accumulated experience in the areas of Research and Analytics.
Data Processing Service
Scorp9 helps find solutions to the challenges faced in the day-to-day functioning of any business through our data processing services. Scorp9’s data processing services have three phases - data extraction, data entry and data conversion.We cater to any of your outsourced projects with utmost accuracy and perfection with specific cost advantages and process optimization
Inputs
We accept Inputs: (in both online and offline formats)
Forms
Manuals
Surveys
Dictionaries
Questionnaires
Payroll Services
Material Safety data forms
Index cards
Guest/customer comment cards
IT operations
Company reports
Output delivering medium:
• Online : FTP, database entry
• Offline: CDs, DVs, Tape drives
OUTPUT:
• Customized output (Output can be customized to any format as per specifications)
• General
• Excel, Word
• Databases : Access, SQL server
Transcription Service
Transcription services at Scorp9 cater to outsourcing of all your transcription projects with utmost care and uncompromising quality. We transcribe audio files to digital form adhering to client requirements and specifications adding quality and accuracy into it.
Business Transcription Service
Our experienced transcribers transcribe all you business transcription jobs with perfection in mind. We transcribe all your business procedures with attention to detail.
We transcribe:
Business meetings
Seminars
Conferences, teleconferences
Market research meetings and interviews
Speeches
Academic Transcription Services
We make quality oriented academic transcription services which need the expertise to grasp different aspects of academics
without making any errors.
We transcribe:
Lectures
Seminars
Conferences
Interviews
Document Management Service
Today’s office environment is becoming increasingly alarming with papers stacked away to confuse the scene. Scorp9’s document management services help you to maintain a perfect paperless office scenario.
Scorp9 offers efficient outsourcing alternative for managing the data workflow of any business. We have the right people and the right technology to analyze and process your documentation requirements with the prerequisite quality. Our vast experience in managing and processing data in different forms enables us to produce the required outputs with quick turn around times.
Customer Support Service( VOICE&NON VOICE)
Scorp9 is exclusively known for delivering outstanding outsourced customer support services at a brisk pace. In the domain of online customer support services we hold a formidable position only because we handle things as per client’s desire. Considering learning as a solution to all big problems, we planned to spread our wings to client support services worldwide. We have proven our dynamism by rendering never before services at a swift pace. We work relentless to define definitions of excellence. And the same is the driving force that create trust amid innumerable clients. So, the choice is yours!
• Order Fulfillment
• Query Resolution
• Response to Inquiry or Feedback
• Subscription services
• Pre-sales Post-sales & Order fulfillment
• Effective Up-selling and cross-selling to existing customers
• Technical Support/ Help desk
• Billing Information
• Live Customer Support
• TechnicaI Problem Resolution
• Website Navigation Help and Guided Tour
• Complaint Registration and Resolution.
• Marketing Services
• Customer Care Program
• Customer Acquisition
• Customer Retention
• Sales Promotion
• Lead Generation
• Trade Show follow up
• Promoting a website
• Promoting any event
• Service Activation
• Correspondence Management
• Contact Extension
• Follow Up calls
• Appointment Setup Calls
Email Support Service
we consider the need of Email Support Services, then these are indispensable for most of the big organizations; operating in this competitive era. Scorp9 is a company with which you can outsource offshore email support services and can save your business outlay to greater extent. At Scorp9 you can assure on us and can focus on the core working of your organization. Our outsourcing email support services are meant for those organizations who are seeking something innovative. Our email support services strengthen your relationship with your clients because our services are marked by accuracy, promptness and customer caring attitude.
• Order Fulfillment
• Query Resolution
• Response to Inquiry or Feeddback
• Subscription services
• Pre-sales Post-sales & Order fulfillment
• Effective Up-selling and cross-selling to existing customers
• Technical Support/ Help desk
• Inquiry Service
• Customer Support
• Billing Information |
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